We are here to help you. Find an answer to all your printing questions below. If not, get in touch with us.

What are the advantages of full color printing?
The highest quality and most appealing print publications are printed in full color using the 4-color (CMYK or Cyan-Magenta-Yellow-Black) offset printing process. In contrast, computer monitors use a different color model called RGB (Red-Blue-Green). The result is often a difference between what we see on the screen and what we see in a printed job. Studies have shown that full color increases readership and that there is over a 60 % increase in retention with full color versus black and white. 

Why must Florida Residents pay sales taxes?
HYDESIGN, as a Florida corporation and domiciled in SW Florida, must collect and remit a 7% sales on the paper and ink content of all jobs shipped to Florida destinations. If you are a tax exempt organization or re-seller, please e-mail us your exemption certificate or tax number.

What payment options are available?
Due to our quick turnaround, all orders must be prepaid. We accept all major credit cards, including Visa, MasterCard, American Express and Discover. If you are a local customer and would like to pay with a check, money order or cash, please please mail to: P.O. Box 755 , St. James City, FL 33956. 

Do you accept other forms of payment?
You can request other payment terms or methods of payment via our Contact page or by calling our office at 678-395-7378 between the hours of 9am – 5pm Eastern Standard Time.

How can I reach someone for questions or instructions?
HYDESIGN wants to answer any questions you might have. Use our contact form at our contact page, call us or e-mail us. We will answer your inquiry quickly. Learn how to reach us at the contact page or by calling our office at 678-395-7378 between the hours of 9am – 5pm Eastern Standard Time, we’ll be happy to answer all your questions.

When can I call HYDESIGN for help?
HYDESIGN’s customer service representatives are available from 9:00 am to 5:00 PM (Eastern Standard Time) Monday through Friday. But our e-mail is open 24/7!

How long will it take for an e-mail reply to an inquiry?
We consider customer questions a top priority so we try to answer questions in less than two hours during a business day.

What else do you print?
In short, we print everything. Some of our clients use our printing services for: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, CanKoozies, Business Cards, Posters, Point of Sale Signage, T-shirts, Instruction Booklets, Monthly Newsletters, Trifolds, Record Flats, and more!

Can you print jobs that are different sizes than the ones you have listed?
Yes we can! Contact one of our customer service representatives and we’ll get back to you with a custom price for your printing project.

What file formats are accepted?
You can upload your files in the following formats: JPG, PDF,EPS, TIFF or PSD. Make sure that your PDF file is saved directly from a graphic program in the PDF/X-standard (PDF/X3 or PDF/X1a) format. If you are submitting your files in TIFF or PSD format, please make sure you reduce the layers to only one layer. If you are going to send a PDF or EPS file, please convert all fonts and lines to curves or outlines.

Do you sell or rent registered e-mail addresses to other companies?
Absolutely not. Your information is considered confidential by HYDESIGN, we will not sell or rent this information to others.

Does the Turnaround Time include Shipping Time?
No, the Turnaround Time is how long it will take Hydesign to complete your project. This is the time from final proof approval to job shipment. All jobs are shipped UPS and you can choose from four different alternatives: ground to next day air.

What color mode should my files be?
You should always start and finish your designs in CMYK color mode. If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

What resolution should my file be?
We only accept 300 dpi files and no less. Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

How should I set up my bleed and crop marks?
Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product. Please keep all text at least 0.125″ inside the cut-line. The bleed for Standard Products is 0.125″. The bleed for Booklets and Presentation Folders is 0.25″.